Socio-technical framework

A survey of clinical staff in hospital, ambulance and community settings, as well as relevant stakeholder groups, was undertaken in the East Midlands and South West England to explore views on the delivery of urgent and emergency care in the community, on pertinent policies, and on the proposed multi-level component system to bridge the community and hospital provision of urgent care. Likely impediments to change and the strategies that may need to be adopted to engage stakeholders were also explored.